Frequently Asked Questions

About ICT Global Services

  • Q: What is ICT Global Services?

    Established in the mid-nineties, ICT Global Services has grown from a modest IT service provider into a global powerhouse, offering a diverse range of products and services across various sectors. We have a presence in North America, Southeast Asia, and the Middle East.

  • Q: What services does ICT Global Services offer?

    We offer a comprehensive suite of services including Knowledge Management, Professional Development Training Courses, Leadership Development, Projects and Portfolio Management, and various IT and Telecom products and services.

  • Q: What is your cancellation policy?

    Our headquarters are in Toronto, Canada, with strategic delivery centers in North America, Southeast Asia, and the Middle East. We also have satellite offices in Wellington, New Zealand.

  • Q: Who is the founder of ICT Global Services?

    Our founder and CEO is Dr. Mahmood Khan, who has guided our transition from a Geo-specific service provider to a Service-centric Global service provider with Local support.

  • Q: What is the mission of ICT Global Services?

    Our mission is to foster continuous learning, innovation, and adaptation, providing top-notch services and nurturing the leaders of tomorrow

Global Presence

  • Q: In which regions do you operate?

    We operate in North America, Southeast Asia, and the Middle East, with strategic delivery centers and satellite offices in these regions.

  • How does your global presence benefit your clients?

    Our global presence allows us to offer diverse products and services, providing local support and ensuring we meet the unique needs of clients worldwide.

Subsidiaries and Affiliates

  • Q: What subsidiaries does ICT Global Services oversee?

    We oversee wholly-owned subsidiaries, including 360 ITM Corporation Ltd. in Canada, ICT International PVT Ltd. in Pakistan, and ICT International FZE in Dubai.

  • Q: What are the website addresses for your subsidiaries?

    Our subsidiaries’ websites provide details on their portfolio as well as linking their global services and methods with their parent company, ICT Global Services. The website address for 360 ITM Corporation Ltd. is www.360ITM.com and for ICT International, the website address is www.ICTintl.com.

  • Q: How do your subsidiaries contribute to your overall service offerings?

    Our subsidiaries enhance our service offerings by providing specialized expertise and local support in their respective regions.

  • Q: What is ICT International?

    ICT International is a wholly-owned subsidiary of ICT Global Services, specializing in technology consulting. It offers expertise in areas such as Project Management, Digital Transformation, Software Development, Mobile Application Development, Web Content Management, RFID, EDMS, and ERP.

  • Q: How does ICT International contribute to ICT Global Services’ offerings?

    ICT International amplifies our footprint in the technology sector, providing specialized expertise and proficiency in various technology consulting areas. This collaboration ensures that our clients benefit from cutting-edge solutions and industry best practices.

Clients and Partners

  • Q: Who are your clients?

    Our clients are diverse and span across various industries, including finance, banking, healthcare, education, manufacturing, and retail. We are consistently expanding our clientele. Please refer to the ‘Clients’ tab for an updated list of our esteemed clients.

  • Q: How has ICT Global Services achieved success in capturing a diverse portfolio of market segments?

    ICT Global Services is proud to have successfully captured a vast and diverse portfolio of market segments. Our success is attributed to our unwavering commitment to excellence, innovation, and client satisfaction. We continue to explore new opportunities while strengthening our relationships with existing clients as their trusted advisors and service providers. This approach has enabled us to secure recurring business and maintain our position as a leading entity in the industry.

  • Q: Who are your partners?

    : Our partners are more than allies; they are our compass, guiding us toward innovation and growth. Their expertise, dedication, and unwavering support illuminate our path. Please refer to the ‘Partners’ tab for an updated list of our esteemed partners.

  • Q: How do you collaborate with your partners?

    Through shared vision and unwavering commitment, we create paths to success. We navigate complexities, celebrate victories, and forge bonds that transcend business.

Knowledge Management

  • Q: What is Knowledge Management?

    Knowledge Management involves the systematic management of an organization’s knowledge assets for creating value and meeting tactical & strategic requirements.

  • Q: What Knowledge Management services do you offer?

    We offer services meticulously tailored to foster professional development, including training programs and consulting services.

Leadership Development

  • Q: What is your Leadership Development model?

    Leadership Development involves training and mentoring programs aimed at cultivating leadership skills and preparing individuals for leadership roles within their organizations.

  • Q: What makes your Leadership Development program unique?

    Our Leadership Development program is a flagship portfolio that stands as a testament to our dedication to cultivating leadership skills through innovative and effective training methods.

  • Q: What is the Leadership Development Model at ICT Global Services?

    Our Leadership Development Model is a meticulously designed framework tailored to the unique needs of any organization. It is a transformative journey that assesses, nurtures, and enhances leadership competencies, aligning them with your organization’s strategic objectives.

  • Q: Who can benefit from the Leadership Development Model?

    The audience for our Leadership Development Model is broad and includes emerging leaders, middle managers, senior executives, and even individual contributors who may take on informal leadership roles within their teams. It supports managers’ career progression and development at all levels.

  • Q: What are the key segments of the Leadership Development Framework?

    Our Leadership Development Framework is meticulously designed to cater to four distinct segments: Young Leaders Development Program (YLDP), Front-Line Leadership (FLL), Transformational Leadership for Senior Management (TLPE), and Executive Leadership for CXX Executives (eLDP).

  • Q: What is the Young Leaders Development Program (YLDP)?

    The Young Leaders Development Program (YLDP) is specifically designed to nurture high school students and undergraduates, helping them develop foundational leadership skills such as communication, teamwork, problem-solving, and critical thinking.

  • Q: What is the Front-Line Leadership (FLL) module?

    The Front-Line Leadership (FLL) module is for individuals who are new to leadership roles or have been in such positions for up to two years. It equips emerging leaders with skills in delegation, conflict resolution, performance management, feedback delivery, project management, and resource allocation.

  • Q: What is the Transformational Leadership Process Executive (TLPE) module?

    The TLPE module is designed for those in senior management roles for 3-5 years. It helps leaders drive transformation within their organizations through strategic thinking, change management, innovation skills, organizational culture, stakeholder management, and corporate governance.

  • Q: What is the Executive Leadership Development (eLDP) module?

    The eLDP module is tailored for executives in CXX roles with 7-10 years of leadership experience. It hones top-level leadership competencies such as visioning, strategic alignment, business acumen, executive decision-making, understanding global trends, corporate social responsibility, and sustainability.

Professional Development Training Courses

  • Q: What types of training courses do you offer?

    We offer a wide range of professional development training courses in areas such as Finance, Banking, Artificial Intelligence, Project Management, Change Management, Technology, Lean Six Sigma, Process Management, and Social Media.

  • Q: Are your training courses available online?

    Yes, we offer both online and in-person training courses to accommodate different learning preferences.

  • Q: Who can benefit from your training courses?

    Our training courses are designed for professionals at all levels, from entry-level employees to senior executives, looking to enhance their skills and knowledge.

  • Q: What specialized training courses do you offer?

    We provide specialized training courses in Leadership Development, Diploma in Leadership Sciences, Professional Development (including Personality Traits), Finance and Banking, Project and Change Management, Technology, AI, Lean Six Sigma and Process Management, and Social Media.

Projects and Portfolio Management

  • Q: What is Projects and Portfolio Management?

    Projects and Portfolio Management involves the centralized management of one or more project portfolios to achieve strategic objectives.

  • Q: What services do you offer in Projects and Portfolio Management?

    We offer consulting and management services to help organizations effectively manage their projects and portfolios, ensuring alignment with their strategic goals.

  • Q: What methodologies do you use in Project Portfolio Management?

    We adhere to the best practices of Classic Waterfall, Agile SCRUM, and Agile SAFe methodologies, tailoring these to align with your unique business objectives.

Technology Management

  • Q: What is Technology Management?

    Technology Management involves the strategic planning, implementation, and management of technology solutions to meet business objectives.

  • Q: What technology consulting services do you offer?

    We offer bespoke technology consulting services through our wholly owned subsidiary, XYZ Consulting, including Project Management, Digital Transformation, Software Development, Mobile Application Development, Web Content Management, RFID, EDMS, and ERP.

  • Q: How does ICT International contribute to your technology services?

    ICT International amplifies our footprint in the technology sector, offering specialized expertise and proficiency in various technology consulting areas.

Consulting Services

  • Q: What consulting services do you offer?

    We offer a diverse array of consulting services, including Management Consulting, Technology Consulting, and Industry-Specific Consulting. Please refer to the tab on Consulting Services for details.

  • Q: What areas do your Management Consulting services cover?

    Our Management Consulting services cover Project, Process and Change Management, Professional Development and Leadership, Data, AI, and Analytics, and Industry-Specific Technology & BPM Consulting.

  • Q: What areas do your Technology Consulting services cover?

    Our Technology Consulting services cover Digital Transformation, Cloud Services, Software and Application Development, Cybersecurity, Compliance, BC, DR, and Blockchain Consulting.

  • Q: How do your consulting services benefit businesses?

    Our consulting services are designed to address the multifaceted challenges and opportunities that modern businesses encounter, empowering organizations to realize their strategic ambitions and unlock their full potential.